[18 Dec 2012 | No Comment | ]
Choosing a Life of Courage The world’s eyes have been on a small town in Connecticut. And rightly so. The tragedy that struck that community is of a horrific magnitude. As a parent myself, I can’t imagine what it must be like. As a member of the viewing public, I feel a mix of emotions and want answers. “Why does something like this happen?” is a question on all our lips. Take a look through history. Concentration camps, genocide, gangs, gladiatorial battles, crucification, child sacrifice. Humanity has proven that it knows no limit ...

Workplace »

[4 Oct 2012 | No Comment | ]
I love cookies, donuts, and baked goods in general.  What I don’t love are terrible business practices.  Unfortunately it seems the two often go hand in hand. For my birthday this year, my wife wanted to do something elaborate.  She loves surprising me (mostly because I’m impossible to surprise, so she sees it as a challenge) this year she ordered baked goods from a few bakeries around the country / Cincinnati, to be delivered to my work. Unfortunately the cupcakes from “Generic Cupcakes” (obviously not their real name*) never ...

Meaning to Work, Motivation »

[20 Sep 2012 | No Comment | ]
Rhythm Matters in Business When I was in college, I despised the word “rhythm.”  And it wasn’t just because I can’t dance.  (Although I can’t dance.)  It was because I considered the ideas of “rhythm” and “work life balance” to be idiotic.  Yes, that seems harsh, but only when I look back.  At the time I really thought that people who talked about such things were New Age, squishy, slackers who just didn’t know how to work. I held that view for many years. The Benefits of Youth That’s the joy I ...

Meaning to Work »

[11 Sep 2012 | No Comment | ]
How Do You Treat Early Adopters? I am always interested in how companies interact with their customers.  I suppose it comes with the territory of being an I/O psychologist.  I can't help but love this stuff!  Of course the drawback is that a lot of times companies do a terrible job of connecting with their customers - especially their early adopters. Recently the National Association of Realtors put out a statistic that said 84% of clients couldn't remember their real estate agent's name after 6 months.  6 months! Yet, I bet that statistic is true ...

Meaning to Work »

[6 Sep 2012 | No Comment | ]
Is It Harder to Buy Online? I have not been having a good time buying things online recently.  First there was my purchase from Digital Storm.  (As I write this I’m going on 90 days and they have yet to refund my money for the broken computer they sent me.  Update: check arrived in the mail today!)  Then there was my attempt to buy a digital camera for my wife - the camera seller couldn’t process the credit card, and then left us hanging as to whether the purchase was processed.  Even ...

Meaning to Work, Workplace »

[17 Aug 2012 | No Comment | ]
Why Every Customer Matters Does the customer matter? Most people answer “yes.” Most companies will tell you every customer matters. But do they really treat them that way? Are business decisions really made as if every customer matters? On my way home I was listening to the Radio DJ talk about his experiences with Capital One. He shared that his mother-in-law was dying, and Capital One wouldn’t release his money (through his debit card) so he could buy a ticket. Despite having the money in his account, “their policy” prohibited releasing that ...